Patients expect their physician to be accessible for questions, scheduling, and urgent concerns. Anserve’s physician answering service ensures every call is answered promptly so patient messages and requests are handled professionally.
MEDICAL SERVICES
Physician Answering
Answer Every Patient Phone Call with Anserve
Supporting the Efficiency of Your Medical Practice
Physician offices receive a constant flow of calls related to appointments, patient questions, and follow-up communication. Anserve’s live agents help manage these interactions so medical staff can focus more on patient care instead of phone management.
15,000
+
Calls Answered Per Day
75
%
Of People Do Not Leave Voicemails
1
+
Hour Of Phone Call Overhead Per Pay Per Provider
Call Handling Services
24/7 Emergency Answering
Never miss critical calls
Custom
Call Handling
Follow custom protocols
Medical Virtual Receptionist
Assist patients online
HIPAA
Compliant
Protect patient data
Helping Your Practice Stay Connected After Hours
Medical needs do not always happen during office hours. With 24/7 answering support, Anserve ensures patients can reach a live professional and urgent calls can be routed to the appropriate on-call physician when needed.
Everything You Need to Know About Our 24/7 Physician Answering Services
Can your answering service handle calls for physicians after hours?
Yes. Our live agents answer patient calls 24/7, including evenings, weekends, and holidays, ensuring your practice remains responsive when your office is closed.
How are urgent patient calls handled?
Urgent calls are prioritized and routed according to your instructions, including contacting the on-call physician or delivering immediate notifications to the appropriate staff member.
Is your physician answering service HIPAA compliant?
Yes. Our medical answering agents are trained in HIPAA compliance and follow secure communication procedures to protect patient information.
Can your agents assist with appointment requests?
Yes. Our agents can capture appointment requests and relay scheduling details to your staff or integrate with your preferred scheduling process.
How are patient messages delivered to physicians or staff?
Messages can be delivered instantly through phone call, secure text, or email, ensuring your medical team receives patient information quickly and securely.
