You decide how patient questions, appointment requests, and urgent dental calls should be managed, and we carry out your instructions exactly as defined. If a patient needs immediate assistance or must be escalated to the on-call dentist, our agents act according to your protocols.
MEDICAL SERVICES
Dental Answering Service
Reliable Call Handling for Your Dental Practice
Helping Your Dental Practice Stay Connected
Every unanswered call could mean a missed appointment request or a patient who needs immediate assistance. Our professional agents manage patient calls all day, helping your office respond quickly and maintain strong patient relationship.
15,000
+
Calls Answered Per Day
75
%
Of People Do Not Leave Voicemails
58
%
Of Patients Have Follow-Up Questions
Call Handling Services
24/7 Patient Call Support
Answer every patient call
Appointment Scheduling
Manage booking requests
Emergency Call Routing
Handle urgent dental calls
Customized Call Handling
Follow your office protocols
Keep Your Dental Office Responsive 24/7
With Anserve, patient calls are handled whenever they come in. Our agents ensure patients receive assistance during after-hours, emergencies, or high call volume periods.
Everything You Need to Know About Our Dental Answering Services
Can you answer calls for my dental office after hours?
Yes. Our live agents answer patient calls 24/7, ensuring your practice remains responsive even when your office is closed or staff are unavailable.
How are dental emergencies handled by the answering service?
Urgent patient calls are handled according to your instructions, including notifying the on-call dentist or escalating the message to the appropriate staff member.
Can patients request appointments through the answering service?
Yes, our agents can assist with appointment requests and collect patient details based on your scheduling procedures.
Will the answering service follow my dental office’s call scripts?
Absolutely. We follow customized scripts and protocols provided by your practice to ensure every patient call is handled professionally and consistently.
How are messages from patient calls delivered to our office?
Messages can be sent instantly through your preferred method, including phone call, text message, or email, so your team stays informed and responsive.
