Never Miss a Call, Anytime, Anywhere
✅Recognized as a Top Ten Company in the Call Center Industry
✅Customized Scripting
✅Secure Messaging
✅Online Account Access
✅24×7 Support
✅Multilingual Operators
✅Competitive Rates
✅HIPAA Compliant
✅Power & Technology = 99.99% Uptime
✅All Agents Based in North America
✅Family Owned and Operated Since 1969
With modern technologies, some companies have opted to use artificial intelligence for customer service and call center functions. But when they do, they lose a golden opportunity to connect with customers. Anserve employs only human 24/7 call answering service agents, because from a quality assurance standpoint, this results in superior caller outcomes. As live human agents, Anserve’s live agents are able to:
✅Make a connection with the caller
✅Make a good first impression
✅Avoid a cold impersonal feeling to the call
✅Reliably communicate with callers
Most importantly, Anserve’s 24/7 call answering service agents truly listen to callers, and “pivot” to turn the caller’s frustration into a resolution and ultimately a positive outcome.
Live Answering Service
Real-time, live agents to handle calls promptly.
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24/7 Emergency Answering
Immediate response to urgent calls, day or night.
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Multilingual Answering Service
Communication in multiple languages to serve diverse customer bases.
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Bilingual/Spanish Answering
Specifically tailored services for Spanish-speaking callers.
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Appointment Scheduling
Efficient scheduling and calendar management to streamline your operations.
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Our relationship with Anserve is one of consistent reliability. When I leave my office each evening, I know my after-hours emergency phone calls are handled in a professional and courteous manner, exactly the same way our customers are accustomed to during our normal working hours!
We have been with Anserve since 2003. Our calls are of a sensitive nature. Time is of the essence. Anserve has brought us from the basic paging system to the latest technology of SMS messaging which allows us to respond quickly. Everyone is pleasant and courteous. The managers are very attentive to our needs and quick to respond to any concerns.
It is my pleasure to write this on behalf of Robert Ward. We have been customers of Anserve, Inc. for five years. We have had the pleasure of always receiving the best service throughout this time. This service covers our messages, pagers, and our monthly billing. They are always on the cutting edge of communication technology.
For someone running a small business, managing the business and keeping the clients happy is like a mountain that has to be climbed every day. The day begins before everyone else, putting in extra hours to plan for the day. In addition, there is the task of answering customers’ phone calls and meeting their needs. When the hard work starts paying off, the business grows as the number of customers grows. With growth comes responsibility and that means putting in additional hours. But that can lead to your lack of availability to some customers. You may miss calls or mismanage your schedule due to human error, which is understandable for someone working so many hours.
In a scenario like that, Anserve can give you a helping hand with an after hours answering service. Our professional agents can handle your calls and manage your appointments with ease. Anserve makes sure that the clients will never experience a missed call or a missed appointment. Our agents are there to remind you of your schedules through calls, email, or any way you prefer to be notified. We work 24/7 so that you can be more productive during your working hours, and sleep stress-free while our agents take care of after-hours phone calls.
1. Onboarding
2. Call Answering
3. Call Routing and Transfer
4. Reporting and Analytics
For someone running a small business, managing the business and keeping the clients happy is like a mountain that has to be climbed every day. The day begins before everyone else, putting in extra hours to plan for the day. In addition, there is the task of answering customers’ phone calls and meeting their needs. When the hard work starts paying off, the business grows as the number of customers grows. With growth comes responsibility and that means putting in additional hours. But that can lead to your lack of availability to some customers. You may miss calls or mismanage your schedule due to human error, which is understandable for someone working so many hours.
In a scenario like that, Anserve can give you a helping hand with an after-hours answering service. Our professional agents can handle your calls and manage your appointments with ease. Anserve makes sure that the clients will never experience a missed call or a missed appointment. Our agents are there to remind you of your schedules through calls, email, or any way you prefer to be notified. We work 24/7 so that you can be more productive during your regular business hours, and sleep stress-free while our agents take care of after-hours phone calls.
When choosing to support our facilities with environmentally friendly options, Anserve evaluated the growth of its business and the 24×7 needs of its clientele. Should there be an interruption in local utilities, Anserve instantly switches to an alternate on-site, limitless, source of natural gas. A seamless transition allows business continuity and client satisfaction.
Data breach scenarios continue to plague the business landscape. Back in 2006, an average breach was estimated to cost $3.54M to an organization. Today, that same breach would cost $7.35M.
Anserve continues to insulate its’ business and clientele from these threats as seen in (i) the capabilities to send encrypted messaging and (ii) a partnership with a colocation. – A temperature-controlled environment with aux power, supercharged bandwidth, and physical security to ensure proper operation of sensitive data.
Don’t take it for granted. Not every company has prepared for the diversity here in America.
Anserve’s reliable after-hours call answering services reach a myriad of demographics and industries. In order to properly customize the customer experience and satisfy your base, make sure you’re….speaking the right language!
Anserve’s multilingual, bilingual, and Spanish-speaking 24/7 call answering service provides comprehensive support tailored to diverse linguistic needs. With fluent agents proficient in multiple languages including English and Spanish, we ensure clear and culturally sensitive communication across various demographics. Our service is designed for seamless integration into your operations, offering customized call handling and continuous availability to enhance customer satisfaction and business efficiency.