You determine how patient calls, caregiver questions, and service requests should be handled, and our agents follow your procedures precisely. If a caller requires immediate assistance, we follow your escalation instructions to ensure every call is handled quickly and appropriately.
MEDICAL SERVICES
Home Health Care
Never Miss an Important Patient or Caregiver Call
Helping Your Agency Deliver Better Care
Every missed call could mean a missed referral or delayed patient care request. Our live agents handle patient and family inquiries around the clock, helping your agency respond faster, maintain continuity of care, and grow your client base with confidence.
15,000
+
Calls Answered Per Day
75
%
Of People Do Not Leave Voicemails
7.48
%
Annual Expansion of The Home Healthcare Market
Call Handling Services
24/7 Patient & Family Call Support
Ensure every call is answered
Appointment & Visit Coordination
Assist with scheduling requests
Urgent Care Call Routing
Send urgent calls to on-call staff
Customized Call Handling
Follow your office protocols
Don’t Let Missed Calls Disrupt Patient Care
With Anserve, your home health agency receives dependable 24/7 answering support. Our trained agents ensure patients, caregivers, and families receive assistance during any hour of the day.
Everything You Need to Know About Our 24/7 Home Health Care Answering Services
Can your agents assist families calling about patient care updates?
Yes. Our agents can gather information from family members or caregivers and relay detailed messages to the appropriate staff member for follow-up.
Do you handle referral calls from hospitals or providers?
Yes. We can capture referral details, collect patient information, and deliver messages to your intake or care coordination team.
How do you notify staff when a patient situation is urgent?
Urgent calls are escalated according to your instructions, including contacting on-call nurses or coordinators through phone, text, or email.
Can your service help reduce interruptions for field nurses?
Yes. Our agents screen calls and relay only the necessary information so your care team can stay focused on patient care.
Will callers know they are speaking with an answering service?
No. Our agents answer calls as an extension of your agency using customized greetings and scripts to ensure a seamless experience.
