#1 Home Healthcare Answering Service
HIPAA Compliant
99.99% Uptime
Top Ten Company in the Industry
Home health care, a rapidly growing segment in the healthcare industry, allows individuals to be cared for within their homes. Government and privately funded home health care services help people who are aging, recovering from surgery, chronically ill, or disabled. By the year 2030, more than 20% of the country will be over age 65. The older life span of the average American is creating more demand for home health care services such as companionship, personal care, meal prep and delivery, health aides, and housework. Answering all incoming calls, day and night, is critical for a home healthcare business. Families and caregivers expect, and frequently require, prompt attention and responses from home health care providers.
Finding the right caregiver and services for a loved one is often time sensitive. It’s crucial to have the help needed, when it’s needed. A home care answering service can help to create stability and continuity in the lives of patients and their families. Clients can rest assured their calls will be answered no matter what hour of the day or night and they will have the comfort of speaking with a live agent, so they know their needs are being heard. Long wait times and unanswered calls can negatively impact the health and welfare of clients, and they can also affect your business as well. It’s imperative for calls to be answered as they come in, rather than relying on an answering machine for messaging services. There is nothing worse than calling a provider only to be met with an impersonal answering machine message. Anserve’s multilingual medical answering service for home healthcare businesses ensures every call is answered on the first ring. Never miss a call again!
An answering service is an extremely beneficial addition to your home healthcare business. Incoming calls communicate progress or setbacks, and voicemails are not helpful in urgent situations.
Quick Response: In the home healthcare industry, your families need to be able to access the care they need, when they need it. This means quick response times and open phone lines, with someone at the other end to answer calls. If you have ever missed a call on your cell phone, you’ve experienced the effectiveness of having employees take calls after-hours.
Emergency Call Handling: At crucial times or during emergencies, a live agent can make a difference in the case at hand. Picking up on the first ring, customer service agents are ready and able to take incoming calls and ensure your families are well taken care of.
Tailored Services For Your Business: Anserve’s 24 hour answering service for home health care businesses can help you provide better service to your families, by handle important calls when you’re unavailable. The industry is continually changing as a result of medical advances and an aging population. Anserve’s home care answering service expands and adjusts with your business. We employ over 100 live agents, specialized and dedicated to a unique set of skills. We will work with you to develop an answering service script that meets your business needs.
We are very happy with the service that your company provides to Lakeland Cardiology staff and patients. Your agents are always professional and courteous.
Our relationship with Anserve is one of consistent reliability. When I leave my office each evening, I know my after-hours emergency phone calls are handled in a professional and courteous manner, exactly the same way our customers are accustomed to during our normal working hours!
We have been with Anserve since 2003. Our calls are of a sensitive nature. Time is of the essence. Anserve has brought us from the basic paging system to the latest technology of SMS messaging which allows us to respond quickly. Everyone is pleasant and courteous. The managers are very attentive to our needs and quick to respond to any concerns.
It is my pleasure to write this on behalf of Robert Ward. We have been customers of Anserve, Inc. for five years. We have had the pleasure of always receiving the best service throughout this time. This service covers our messages, pagers, and our monthly billing. They are always on the cutting edge of communication technology.
A home care answering service is a solution to your business needs. Imagine having an employee who works around the clock, covers the phones during overflow times, and never takes a sick day. That is what an answering service can mean for your business. No more missed calls, no more scrambling to answer phones when employees are out of the office or gone for the day.
There are several factors that make Anserve’s home care answering services better than the competition.
Several factors give Anserve’s home care answering service agents the edge over other call centers.
A home healthcare service decided to reduce office staff and focus more on their in-home healthcare personnel, but they were still in need of someone to help out during the day, taking overflow calls, logging absent employees, and answering calls from healthcare providers, facilities, and families. The health care service didn’t want to create new jobs for these tasks but recognized that they had to find a solution that would allow them to continue focusing on their prioritized skill sets.
The home healthcare provider decided to employ Anserve to act as their call center. The decision meant that calls would be received without interruption and patients and providers would be able to speak to a live agent no matter when they called. The healthcare provider saved time and money by hiring Anserve and, as a result, was able to divert and bolster financial resources to other portions of the organization.
At Anserve, we know how important it is to have a dependable and caring home care answering service that your patients and their families can rely on.
Anserve has taken on the responsibility of being your ‘front line’ home care 24 hour medical answering service since 1969, providing compassion and expertise through high-end technology and personal touch only available in a family-owned business. At Anserve, we understand that personal time is precious and all caregivers require support. Call us at 800-980-9770 or contact us for more information on our home care answering services.
Anserve has helped many businesses retain [and in some cases, increase] the number of incoming calls vis a vis our industry technology. This benefit is not guaranteed to all clients but can be realized without adding additional staff members to your team. Our testimonials demonstrate the gratification of our clients, and a job well done on their behalf.
