I’m a nephrologist with my own private practice and I needed help answering calls after hours. I would highly recommend them to any doctor or anyone who needs an answering service. They’re good at what they do, and I have no issues with them. They’re very efficient and competent at what they do.
We are very happy with the service that your company provides to Lakeland Cardiology staff and patients. Your agents are always professional and courteous.
Our relationship with Anserve is one of consistent reliability. When I leave my office each evening, I know my after-hours emergency phone calls are handled in a professional and courteous manner, exactly the same way our customers are accustomed to during our normal working hours!
We have been with Anserve since 2003. Our calls are of a sensitive nature. Time is of the essence. Anserve has brought us from the basic paging system to the latest technology of SMS messaging which allows us to respond quickly. Everyone is pleasant and courteous. The managers are very attentive to our needs and quick to respond to any concerns.
It is my pleasure to write this on behalf of Robert Ward. We have been customers of Anserve, Inc. for five years. We have had the pleasure of always receiving the best service throughout this time. This service covers our messages, pagers, and our monthly billing. They are always on the cutting edge of communication technology.
Anserve has handled our after-hours calls for about 45 years. I don’t expect the team to be very knowledgeable in my business when they speak with my customers, but for some reason they are. I assume they do a bit of research on the companies they work for. They’re able to give well-informed answers to our clients and resolve their doubts.
Anserve answers every after-hours call, no matter the time. Our residents always have someone to contact in case of an emergency, which is the greatest aspect of our engagement. Anserve’s consistency is impressive — they always answer the phone and relay the message. We’ve never worried about them not answering our phones.
They’ve been providing great services for us because when our customers call, they can speak to a real person, rather than handling an answering machine — we’ve been very happy with them meeting our expectations. Their project management has been fabulous in terms of meeting deadlines and staying within budget — it was a seamless transition.
I liked that they were a mid-sized company and they had their eye on keeping the latest technologies. I appreciated that they were big enough to be at the forefront of technology but small enough that I could still engage with their owner, which is something that I wouldn’t be able to do in a lot of companies.
We’re a very busy practice that receives 3,000 phone calls on a monthly basis. Anserve Inc. remotely manages all our phone calls during our company’s lunch period and after office hours. We’re impressed with their performance and how they’re able to accomplish their goals well.
I’m a nephrologist with my own private practice and I needed help answering calls after hours. I would highly recommend them to any doctor or anyone who needs an answering service. They’re good at what they do, and I have no issues with them. They’re very efficient and competent at what they do.
I have worked with Rob Ward at Anserve for a number of years and find both him and the company to be honest, hard working, and very reliable. Rob stays up to date, using cutting edge technology to bring the best services he can provide to his clients. I would recommend Anserve to anyone looking for answering services – especially healthcare answering services.
I utilize Anserve as an answering service for one of my businesses when we don’t have enough staff to cover the calls and for our after hours answering. They are excellent. They are delivering everything they promised at a very affordable rate. When my clients reach them instead of us, they state that the people who answered were extremely polite and courteous. I would very seriously consider leveraging them if you need an answering service for any reason.
As owner of JJ’s Towing Service Inc., I stand behind the value of having our calls answered by a LIVE Anserve Agent. My business would not have survived relying on voicemail and employee cell phones. Our industry is competitive and I realize our customers have choices. Using live and experienced agents makes for better customer service. JJ’s has been in in business for 42 years and has been working with the professionals at Anserve for over 30 years. I strongly recommend their services if you’re looking to never miss a call.
We are very happy with the service that your company provides to Lakeland Cardiology staff and patients. Your agents are always professional and courteous.
For many years, Staten Island University Hospital has trusted Anserve to be a turnkey solution for its valuable providers and patients alike. As part of Northwell Health, our Department of Cardiology and Fellowship program would not be as valuable today if it weren’t for the professionals at Anserve. We depend on them to be extensions of us! They do not let us down.
My name is Frank Plantemoli and I am the administrator for Aspen Medical Associates. We are a large medical practice in Bergen County New Jersey and long time customer of Anserve. We have been with Anserve for close to 10 years. My experience with the company has always been positive. We have a very complicated on-call schedule and the staff at Anserve handle it with skill and professionalism. We never have any complaints from patients, doctors or any of the facilities we deal with. The staff from top to bottom couldn’t be nicer, more patient or more competent. Their technology has always been “state of the art”. I have and would recommend them to anyone with no reservations. They have my highest recommendation.
Our relationship with Anserve is one of consistent reliability. When I leave my office each evening, I know my after-hours emergency phone calls are handled in a professional and courteous manner, exactly the same way our customers are accustomed to during our normal working hours!
Susan and I have always appreciated their excellence in the customer service they provide the residency.
We have been with Anserve since 2003. Our calls are of a sensitive nature. Time is of the essence. Anserve has brought us from the basic paging system to the latest technology of SMS messaging which allows us to respond quickly. Everyone is pleasant and courteous. The managers are very attentive to our needs and quick to respond to any concerns.
Anserve’s scripting technology adjusts to our time critical needs. We also have been happy with the quick response by Anserve management when we need to make an account change or add additional accounts.
It is my pleasure to write this on behalf of Robert Ward. We have been customers of Anserve, Inc. for five years. Throughout this time, we have had the pleasure of always receiving the best of service. This service covers our messages, pagers and our monthly billing. They are always on the cutting edge of communication technology.
