Online Chat Customer Service

When your customers or clients need answers online, you need a helping hand to provide some direction. That’s why our online chat customer service has become a popular feature for many of our clients.

Whether your e-commerce store is the secondary or the primary point of sale for your customers, live chat customer service can make a difference between lost potential customers and higher conversions. When you have a service-oriented business, your customers are just as likely to be on the move with their mobile devices as they are to be at home. Running a small service business may mean that you spend the majority of your time on the go as well. Customer service representatives can answer questions using Anserve’s online chat service to help customers get the answers.

Online Chat Customer Service Statistics Speak for Themselves

A study from 2010 by Forrester Research found that 44% of online consumers think one of the most important features a website can offer is enabling customers to have their questions answered in real time by a real person while in the process of completing a purchase.

Consumer satisfaction for live chat is 73%, exceeding email, apps, mail, and social media.
91% of consumers who have used online chat were satisfied with its ability to aid in their decisions to make online purchases, resolve customer service or tech support issues, and receive answers in a timely manner.
An American Marketing Association study found that live chat helped increase conversions by at least 20%.
63% of customers reported that they are more likely to return to a site that offers live chat.