Technologically Sound
#1 Call Answering Service
99.99% Uptime
Top Ten Company in the Call Center Industry
Anserve’s property management answering service delivers efficient call handling, accurate messages, and proper follow-ups per your script. Our highly trained live agents have the ability to react to calls according to the specifications you provide. This process ensures the prioritization of urgent messages to your on-call staff while all other calls can be delivered as part of your daily summary. You can choose for your messages to be delivered by any combination of methods: email, text, fax, or by signing in to our website portal. We can simplify your life with our after-hours answering service for property managers.
There’s no need to take routine calls after-hours anymore! Let Anserve take over. Anserve’s property management answering services provide:
Our relationship with Anserve is one of consistent reliability. When I leave my office each evening, I know my after-hours emergency phone calls are handled in a professional and courteous manner, exactly the same way our customers are accustomed to during our normal working hours!
We have been with Anserve since 2003. Our calls are of a sensitive nature. Time is of the essence. Anserve has brought us from the basic paging system to the latest technology of SMS messaging which allows us to respond quickly. Everyone is pleasant and courteous. The managers are very attentive to our needs and quick to respond to any concerns.
It is my pleasure to write this on behalf of Robert Ward. We have been customers of Anserve, Inc. for five years. We have had the pleasure of always receiving the best service throughout this time. This service covers our messages, pagers, and our monthly billing. They are always on the cutting edge of communication technology.
As a property manager, you can’t always be in the office to answer your calls. And when you’re out in the field with a client, the last thing you need to worry about is how many potential calls you are missing.
Missed Calls can lead to:
During regular hours, a property manager is constantly on the move. and unable to consistently answer every call. It is inevitable that some calls will go unanswered and potentially miss something urgent.
Utilizing a property management answering service will ensure that your clients are able to reach a live agent; freeing you up to take care of other aspects of your business. You’ll be able to clock out at the end of the day and rest easy that your business will be watched.
Property emergencies can happen in the middle of the night, applicants want to check out potential rentals during weekends and holidays, renters call in issues during lunch breaks. As a property manager, you need to be prepared for ALL types of calls at ALL times. However, it can be expensive to hire a property manager to be on-call outside of normal business hours. When you add up the cost of keeping staff on call around the clock, it is cost-prohibitive to have a dedicated employee for such hours.
Property management is a full-time, around-the-clock business. Property managers need to be available at all times. However, having employees working 24/7, ready to answer calls when they come in, can quickly add up. An answering service for property management can help relieve some of the burdens. Anserve’s call center agents work around the clock to provide quality customer service to your clients. Our facilities are always open and are even designed with built-in gas-powered generators to ensure that we never lose power, even in the event of a power outage or natural disaster. Our property management call answering service agents are trained to answer calls and deal with clients in a professional and compassionate manner.
Residential and Commercial Property Managers have trusted Anserve since 1969. Anserve’s live services can customize each script for the simplest of needs to the most detailed protocol required by our clients. Our process is flexible and can manage calls from prospective tenants, contractors, vendors, current tenants, and employees.
Property management has very unique situations that require some manual decision-making. Sometimes, it requires an individual answering the phone to be able to conceptualize the problem and respond appropriately.
For example, a leaky toilet sounds urgent to most people. In fact, most of your renters might demand a plumber to show up immediately. However, Anserve’s team will follow your custom instructions. Typically this involves going through your custom script such as asking questions to determine how and why the issue happened. Perhaps you’ve left basic troubleshooting instructions that Anserve can relay. Some property managers insist if it is truly an emergency, we can call a list of authorized vendors to respond.
REMINDER: Each property management service call is recorded and digitally stored and can be accessed by you at any given point in time.
Another situation our Anserve agents respond to are potential renters that want to see a property. This is a time-sensitive issue and commonly done after normal business hours, on weekends or holidays — basically, the times your property manager is off! Leaving a custom script to answer prospective renter’s questions will help fill that vacancy right away!
People tend to leave a bad review if they are not satisfied with the service, and property management is no exception. A renter that has a bad experience because they can’t reach their landlord or property management company will tell people to avoid that company. New renters looking for a place to live will also research your company before they make a commitment on the place they will be living.
Offering 24/7 availability to your renters will give them reassurance that you are there for their needs. This can ultimately lead to potential new and referral business. Don’t risk alienating your clients with an impersonal answering machine message. Provide the kind of personal, professional property management answering service that your clients deserve.
A property management phone answering service can give your business a competitive edge that others don’t have. Anserve employs a staff of over 100 live agents, available 24/7. English and Spanish speaking agents are included in every plan and we train our agents to approach each call with compassion for the situation. Should your demographics call for language needs beyond English and Spanish, we offer a translation service with over 200 languages.
A renter’s first impression of you and your business starts with a phone call. Customers who are continuously sent to voicemail will hang up in frustration. An alarming 70 percent of customers won’t leave a voicemail message when prompted to do so by a business. Having a voicemail service set up in the office could mean losing valuable calls from clients and eventually business leads or referrals. A property management call answering service is a professional and personalized way to show customers that their needs are being met. Our highly trained agents are available 24 hours a day to take calls from clients. They follow a specific script that we develop with you to ensure that your business needs are being met.
Anserve is a multi-year, international, industry award-winning answering service company and, in order to repeat such status, our agents are monitored on a monthly basis and graded in over 22 different categories. We offer premium customer service from highly trained, professional agents who are available around the clock to take calls from clients. With Anserve, you will have a property management answering service that works for you, delivering professional customer service to your clients, even when you aren’t in the office.