Top Ten Company in the Call Center Industry
Anserve has been providing answering services and call center solutions to Utilities professionals since 1969 with live US-based oil and propane answering service agents 24×7.
Electric, water, waste disposal, fuel delivery, irrigation, and construction services….your industry usually oversees a large geographical area and often has multiple on-call service individuals and/or crews. Anserve’s emergency resources, including a state-of-the-art messaging system, allows our live oil and propane answering service agents to expertly classify and coordinate each service call to effectively manage your “to-do” list.
Properly managing liability risks are critical. After-hours calls must be handled efficiently, immediately and with great care. Our various propane answering service protocols, built on years of emergency
dispatch for the medical profession, have a major commonality: uniform management for every one of your calls, exactly as described in the step-by-step relay protocol specially designed for your operations department. The essential element in the relay protocol is for every urgent message to be delivered quickly and accurately.
Anserve’s Utilities & Propane Answering Service Professionally Represents You!
Make sure your clients are ready for your delivery or services. Missed appointments and on-site delays are costly to your business. Anserve provides highly trained individuals to confirm your calendar of commitments in advance. By taking advantage of our appointment services, you can increase efficiency throughout your day.
Anserve has the capacity to manage large volumes of calls at once. This allows your team members to be out on the job and servicing customers. Regardless of weather conditions or holidays, Anserve is on standby 24×7 to support your business. Restore your confidence by working with an International Award-Winning partner.
Our relationship with Anserve is one of consistent reliability. When I leave my office each evening, I know my after-hours emergency phone calls are handled in a professional and courteous manner, exactly the same way our customers are accustomed to during our normal working hours!
We have been with Anserve since 2003. Our calls are of a sensitive nature. Time is of the essence. Anserve has brought us from the basic paging system to the latest technology of SMS messaging which allows us to respond quickly. Everyone is pleasant and courteous. The managers are very attentive to our needs and quick to respond to any concerns.
It is my pleasure to write this on behalf of Robert Ward. We have been customers of Anserve, Inc. for five years. We have had the pleasure of always receiving the best service throughout this time. This service covers our messages, pagers, and our monthly billing. They are always on the cutting edge of communication technology.
