18000+
Calls Answered Per Day
36+
Hospital Networks
75%
of People Do Not Leave Voicemails
Anserve has been in the business of providing medical answering services for more than 55 years. To this day, Anserve clients have easy access to our Quality Assurance staff, the Training and Operations departments, and our full Front Office staff. Clients can reach Anserve staff 24 hours a day: Account Managers during business hours and Shift Managers after hours. Our employees complete HIPAA and cybersecurity training to ensure they deliver the very best customer service while maintaining patient privacy.
ALL holidays
NO hidden fees
NO long term contracts
HIPAA compliant texting
Anserve provides award-winning services! Anserve’s team of experienced and proficient agents work seamlessly using cutting-edge technology to serve your business needs.
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From small businesses to larger organizations, Anserve has provided call answering services to all kinds of businesses since 1969. After more than 50 years, Anserve continues to be a family-owned business, now with more than 100 employees. Today, Anserve provides call answering services for government agencies, healthcare providers of all types, small businesses like plumbers, electricians, and HVAC technicians, and for utilities and property management companies.
Even in today’s e-commerce environment, 79% of consumers say they prefer to interact with businesses via phone. However, a nearly equal number of consumers (75%) say they will not leave a voicemail if a live representative doesn’t answer their call. Anserve is a 24×7 answering service, so we continuously answer calls, even after-hours, on holidays and weekends.
Anserve combines technology and customized scripting to ensure we capture your data and deliver your messaging correctly. We are an extension of your brand and, as the first person interacting with your customer base, we will make a good impression on your behalf.
Anserve is the answering service solution for businesses large and small. Our call answering service has won industry awards in customer service excellence and quality for consecutive years. Our live agents can help manage and prioritize your incoming communications.
Live agents: Live agents are trained in customer service, HIPAA compliance, and data security. Anserve is an award-winning answering service managing over 18,000 calls per day with agents translating over 200 languages.
We are available 24/7: Our experienced live agents work to provide the best after-hours answering service for your business. Having a live agent answer your call who is familiar with your business is a huge advantage over having an off-hours voicemail box.
We have leading-edge technology: Anserve has built-in natural gas generators to manage power outages….we will always answer your calls. Anserve protects its clients’ data with encrypted messaging capabilities and by storing data at a colocation, a temperature-controlled environment with auxiliary power, supercharged bandwidth, and physical security.
See what our clients have to say about Anserve!
We have been with Anserve since 2003. Our calls are of a sensitive nature. Time is of the essence. Anserve has brought us from the basic paging system to the latest technology of SMS messaging which allows us to respond quickly. Everyone is pleasant and courteous. The managers are very attentive to our needs and quick to respond to any concerns.
It is my pleasure to write this on behalf of Robert Ward. We have been customers of Anserve, Inc. for five years. We have had the pleasure of always receiving the best service throughout this time. This service covers our messages, pagers, and our monthly billing. They are always on the cutting edge of communication technology.