#1 Live Answering Service
99.99% Uptime
Top Ten Company in the Call Center Industry
When you partner with Anserve’s emergency restoration answering services, we guarantee our lights are always on.
Anserve’s emergency restoration answering services go the extra mile for disaster recovery companies.
Above all, Anserve’s ability to help clients in a professional, timely, and accurate manner is why we are considered the most reputable emergency restoration answering services in the country. We are the trusted leader in business communications for restoration companies, with our skilled customer service agents ready to help your clients and document pick up times.
Our relationship with Anserve is one of consistent reliability. When I leave my office each evening, I know my after-hours emergency phone calls are handled in a professional and courteous manner, exactly the same way our customers are accustomed to during our normal working hours!
We have been with Anserve since 2003. Our calls are of a sensitive nature. Time is of the essence. Anserve has brought us from the basic paging system to the latest technology of SMS messaging which allows us to respond quickly. Everyone is pleasant and courteous. The managers are very attentive to our needs and quick to respond to any concerns.
It is my pleasure to write this on behalf of Robert Ward. We have been customers of Anserve, Inc. for five years. We have had the pleasure of always receiving the best service throughout this time. This service covers our messages, pagers, and our monthly billing. They are always on the cutting edge of communication technology.
The goal of a restoration company is to restore, protect, and preserve a home or business and prevent further damage from occurring. Even a single missed call could mean a huge missed opportunity for your company, Anserve’s goal is to ensure you never lose contact with your customers with our emergency restoration answering services, including first ring pick up of every call no matter the time of day or night.
Whether it is from bad weather rendering you incapable of answering the phone, a power outage that temporarily puts you out of business, or handling overflow calls during times of extremely high call volume, Anserve’s tailored and cost-effective emergency restoration answering service can reliably help with dedicated call forward numbers, updated announcements, voice mailboxes, live operators, and flexible responses to fit your requirements and budget.
Customers appreciate a human interaction opposed to a machine offering options that may not be relevant, and keeping an appropriate tone for the circumstances is essential for seamlessly maintaining your business’s reputation. Diligently utilizing approved scripts created by your company and your triage protocol, Anserve’s trained and professional emergency restoration answering service agents answer every call as an extension of your team in the same way you expect your in-house employees to answer calls. Our customizable plans and knowledgeable staff can easily manage order taking, lead generation, technical support, and other communication needs with customized scripts so all of your customers’ questions and needs are answered while making a great impression with each touch point.
Anserve has been providing answering services for over 50 years. As an award winning company, our highly-trained agents answer over 15,000 calls per day. As you create your disaster preparedness plan, contact Anserve at 800-970-9770 to ensure your communications are ready for any unforeseen events, and rest assured knowing that clients will receive the most up-to-date information about your business. Professional emergency restoration answering service agents who are familiar with your business are ready to serve you 24/7.
There is never a convenient time for disaster, but when a catastrophe strikes your area, emergency restoration answering services act as the first responders to clean up the mess. Whether it is a home or business, damage from fire, broken water pipes, mold remediation or a natural disaster (hurricane, earthquake, flood, etc), each call is treated as critical to ensure trained agents are dispatched quickly and effectively, because like any disaster, you shouldn’t need to make an appointment for timely and professional service.
With Anserve’s emergency restoration answering services, we help you help your clients and their critical restoration needs. Anserve handles incoming calls on behalf of your company with the use of a customized script, dispatches on-call technicians when and where needed, is capable of scheduling appointments and digitally records/stores all calls for up to two and a half years with no fee for retrieval. Regardless of your business size, as the most reputable and technologically advanced answering service for emergency restoration businesses, Anserve can help ensure your company has the most effective communication strategy for any unforeseen circumstance.
Anserve is experienced in customizing scripts for callers around the clock. Following your exact instructions will help us provide emergency restoration answering services during any emergency situation. The benefits of customized emergency restoration answering services include