HIPAA Compliant
#1 Dental Answering Service
99.99% Uptime
Top Ten Company in the Call Center Industry
A dental practice is very different from any other office. From handling phone calls to juggling and scheduling appointments, there is always a lot of communication and coordination going on. Many dental offices don’t have a dedicated receptionist or don’t want to invest the money into a full-time staff member to be placed on standby, answering phones, and taking overflow calls during the times that the practice is short-staffed. Dental answering services provided by experienced professionals can be the solution to these common problems.
Choosing a top dental answering service for your office can help alleviate some of the stress and can provide an excellent experience for the patient without the added expense of bringing on additional employees. With Anserve’s dental practice answering services, dental practices can provide superb attention around the clock, including after-hours and during breaks as the service takes overflow calls.
For a dental health provider, excellent customer service is critical. To stand out from your competitors, Anserve allows you to customize your dental answering service greeting and scripts to ensure the most vital information is gathered and the highest level of patient-centered care is offered. You can also update your on-call message to fit a change in circumstances or tailor it to meet your needs.
Our relationship with Anserve is one of consistent reliability. When I leave my office each evening, I know my after-hours emergency phone calls are handled in a professional and courteous manner, exactly the same way our customers are accustomed to during our normal working hours!
We have been with Anserve since 2003. Our calls are of a sensitive nature. Time is of the essence. Anserve has brought us from the basic paging system to the latest technology of SMS messaging which allows us to respond quickly. Everyone is pleasant and courteous. The managers are very attentive to our needs and quick to respond to any concerns.
It is my pleasure to write this on behalf of Robert Ward. We have been customers of Anserve, Inc. for five years. We have had the pleasure of always receiving the best service throughout this time. This service covers our messages, pagers, and our monthly billing. They are always on the cutting edge of communication technology.
Our agents are always there to take your calls! Rest easy knowing that your patients are being cared for, even when you aren’t in the office.
Anserve is a multi-year, international, industry award-winning company and, to repeat this status, our agents are monitored on a monthly basis and graded in over 22 different categories to ensure we are delivering excellent dental answering services. Anserve’s agents are specially trained in areas like cybersecurity and HIPAA to ensure your patient’s personal health information (PHI) is kept secure at all times.
Would you like to have more control over your answering service? Anserve offers each Provider in the practice the chance to customize HOW and WHEN they would like to receive their messages. We understand the sensitive nature of patient information and we provide our clients with the flexibility to determine how they would like to access their messages. We prioritize our actions according to your standards.
Do you prefer encrypted links to better protect sensitive data? Protecting yourself and your patients is important when you work in the medical field. Anserve’s dedicated agents safeguard PHI, HIPAA, and other sensitive information, shielding your patients from exposure. Opting to receive sensitive messages via encrypted links will help to ensure your patient’s sensitive information is not compromised.
Maybe you prefer your messages to integrate directly with industry apps? Technology is moving quickly and you want your practice to move with it. Anserve can offer technical solutions to incorporate your EHR; boosting efficiency.
Anserve offers an easy approach for onboarding a bulk number of your practices. The process is seamless and you’ll have the peace of mind that comes with knowing that your dental practice is in the capable hands of our dental answering service! For the average dental practice, less than $4 per day can provide you with seamless constant support to never miss a call again!
Flexibility and dependability are at the heart of Anserve’s business practices. We provide a reliable, round-the-clock answering service for dental offices, with highly-trained agents available 24×7 to answer calls and take messages from patients. You’ll never have to worry about privacy and HIPAA concerns since Anserve’s agents complete training regularly to stay up-to-date on current practices and regulations. Our services are customizable to suit the needs of your particular office, and you can create an original answering script that is tailored to your specific business.
Your practice is too important to risk losing patients. Why jeopardize your relationship with your patients by not being available when they need you? Anserve’s dental office answering services can assist with patient calls and inquiries, even when there is no one in the office. Choose a best dental answering service you can trust to handle these types of situations. When you are understaffed, at lunch, or gone for the day, you can trust that Anserve will be there, ready and able to take your patients’ calls and answer any questions they have.
Anserve manages a 24×7 staff of over 100 live agents. At Anserve, each dental answering service employee:
