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In the event of a natural disaster, is your company ready? One often overlooked tool for disaster preparedness is a telephone answering service to help businesses in the wake of…

Answering customer service calls is an essential part of every business. It’s very likely that at some point in a transaction, a customer is unhappy with the outcome or a…

What are Businesses doing in Response to the Coronavirus Outbreak? The Occupational Safety and Health Administration (OSHA) predicts that the majority of American workers will experience either low or medium…

Artificial intelligence has quickly become the rising technology in a wide spectrum of business sectors, and customer service is no exception. More and more companies these days rely on automated…

It is true, the call center and answering service industry is experiencing growth.  The main reason companies are choosing call answering is for the customer experience. It is essential to…