Why Your Business Needs a Bilingual Answering Service

Understanding the Need for Bilingual Answering Services

If you’ve ever needed medical care while traveling abroad, the experience can be intimidating. Maybe the doctor doesn’t speak English. Even with a translation app, the language barrier makes it difficult to feel understood.

People living in the U.S. with limited English skills face similar communication difficulties in their encounters, especially with access to healthcare. But thanks to the growth of bilingual clinics, these language barriers are being addressed to help patients get the care they need.

Along with a bilingual medical staff, the professionals who answer the clinic’s telephones must be bilingual as well. That’s where the professional team at Anserve’s bilingual answering service can help. Anserve has English and Spanish-speaking agents available 24×7 are included in every agreement.

How Bilingual Answering Services Can Help with Growing Demand

Many studies have linked the ability to provide quality healthcare for diverse patients with the availability of bilingual language services. The U.S. Census Bureau’s 2016 American Community Survey found that nearly 22 percent of the population now speaks a language other than English at home, with the largest being Spanish. Among the Spanish-speaking people who converse in English, only half say they speak English very well. They prefer the option to speak in Spanish about critical life issues, such as medical care.

In addition, in an Associated Press-NORC Center for Public Affairs Research study, nearly 6 in 10 Hispanic adults in the U.S. say they have had difficulty communicating with a healthcare provider because of a language or cultural barrier and turned to outside sources for help.

Healthcare clinics and other medical offices in the U.S. are adapting to these needs by growing their bilingual staff and using bilingual answering services. This commitment ensures that the medical staff can understand the variety of cultures and how to most effectively communicate with and support the diverse population in their area. For example, a medical center in central Florida announced it was opening eight clinics with bilingual medical providers to serve its multicultural population more effectively.

Bilingual Answering Services Help Reduce Language Barriers

The commitment to bilingual clinics and other business offices will go a long way in reducing the language barriers faced by our diverse U.S. population. Part of the solution should include off hour communication using a bilingual answering service, for example, when someone with limited English calls about a health or home emergency that is time-sensitive.

At Anserve, many of the bilingual answering service operators are native Spanish speakers who can understand not only basic requests but also conversational language and various dialects. Anserve operators speak over 200 languages so we can also provide a live translator for any language beyond English and Spanish.

How Bilingual Answering Services Can Benefit Your Business?

Customer Satisfaction

One of the hallmarks of business is the core value of customer service. Perhaps the chief end of a company’s mission is to serve customers and make them happy. After all, without customer satisfaction, it would be difficult for a company to succeed. A company needs satisfied customers who are committed to buying their product or service to be successful. Businesses employ many methods to seek to satisfy the needs of their customers, such as extended business hours, convenient payment options, and the use of an answering service. There is a growing need for bilingual companies to service customers to meet the needs of the Latino community. A bilingual answering service is equipped to handle call responses and delivery in more than one language.

Good Communication

When people call a business looking for service, it is important that they have someone on the other end of the phone who can understand them. Good communication is the way businesses can properly respond to the needs of their customers. A bilingual answering service has versatile staff and language skills to appropriately respond to the customer’s needs by using staff that speak in multiple languages. This affords companies the ability to service a larger number of customers and help them to secure the products and services they are looking to purchase.

Professional Approach to Answering Clients’ Concerns

Sometimes customers call businesses to make inquiries about an existing product or service or ask about details concerning products or services they already have. A bilingual answering service can answer their questions courteously and professionally so they are clearly understood and they can retrieve or receive the information they need. A bilingual call center is a very sensitive, courteous form of customer service, especially in bilingual communities. This type of service allows businesses to have a live person available to answer calls in English as well as other languages.

Anserve is the top answering service company, having received awards for Excellence in Customer Service. They are a bilingual answering service that provides a host of call center services for their customers, including operators who speak multiple languages. They provide top-notch professional call center services through live answering services as well as web interfacing features. Anserve’s answering service provides telecommunication services in virtually every message format customers need for optimum customer service. For the best in bilingual call center services, Anserve is the answer to all of your phone communication needs.

Building Trust and Credibility

Trust forms the bedrock of any successful business relationship. Offering a bilingual answering service showcases your commitment to accessibility and customer-centricity. It conveys professionalism and an eagerness to bridge gaps, strengthening your brand’s credibility in the eyes of your audience.

Adaptability and Growth

As businesses evolve and expand, so do their customer bases. A bilingual answering service demonstrates adaptability—a crucial trait in an ever-changing market. It positions your business to evolve alongside customer needs, facilitating growth into new demographics and markets.

If you need professional bilingual answering service for your company, Anserve has the staff and expertise to meet your needs.

Habla Español?

Not every company has prepared for the diversity here in the U.S. Language is one of the first variables contributing to a pleasant call experience and affords direct control over customer satisfaction. Anserve’s reliable Multilingual or Spanish Answering Services reach many demographics and industries with a bilingual population.

When English is a second language, a caller’s most comfortable and efficient way of communicating is through their native tongue. Combine Anserve’s Bilingual Answering Services with Call Center capabilities to offer each call (and your staff) a stress-free environment. To learn more, contact Anserve here or speak with one of our helpful agents at 800-980-9770.