Anserve, Inc. of Butler, NJ has been honoured with the exclusive 2015 Award of Excellence. The Award is presented annually by the Canadian Call Management Association (CAM-X), the industry’s Trade Association for providers of call centre services including telephone answering and message delivery. Anserve, Inc. was presented with the Award recently at the CAM-X 51st Annual Convention and Trade Show held at the Hilton Doubletree in Charleston, SC.
“We are pleased to have been awarded the prestigious CAM-X Award of Excellence. The award is the result of hard work by all of Anserve’s team to provide true telephone answering excellence. – Nancy, Bob, and Rob Ward, Owners
Independent judges are contracted by CAM-X to evaluate message services over a six month period. The scoring criteria includes:
– Response Time
– Courteousness of Agent
– Accuracy of Call
– Knowledge of Account
– Overall Impression of Call
“The CAM-X Award of Excellence is a proven benchmarking program that enhances customer service for the Telephone Answering Service Industry throughout North America and the world.” says CAM-X President Debbie Lacovone. “Technology advancements have made it possible to meet a variety of client needs yet it is the agents who take the calls that determine the overall customer satisfaction levels. The CAM-X Award of Excellence ensures agents not only meet the consistent, professional service levels clients demand, but exceed them. Since the inception of this Awards Program member participants have seen these service levels soar. I congratulate Anserve, Inc. for their achievements and commitment to excellence.”
CAM-X extends its congratulations to the staff of Anserve, Inc. on their proven quality service to their customers.
About CAM-X: Founded in 1964, CAM-X began as a national trade Association representing live answering services. The Canadian Call Management Association now encompasses companies across North America offering specialized and enhanced operator based services including: call centres, contact centres, inbound telemarketing (order entry), paging, voice messaging, emergency dispatch, fax, and Internet-based services, among others. Please visit www.camx.ca for more information.
About Anserve, Inc.: If you would like to experience the quality of answering service that won Anserve the CAM-X award, find us on the web at Anserve.com and request a quote. You can call us directly at 973-838-2242 and ask for Bob or Rob Ward.
Director of Business Development
With over 25 years of experience, Peter oversees the marketing, sales and account management for Anserve. He is an expert in customer service and strategic business growth, leveraging his knowledge to help businesses optimize revenue using efficient procedures.
