Summer is approaching. It’s the one time of the year when many would rather take an extra-long lunch break outside in the sun than stay in and make sure that you don’t miss any phone calls. With a 24/7 answering service, you never have to compromise! This article lays out all the reasons why having an answering service is ideal for the summer season.
How are Missed Calls Harmful for your Business?
For many customers, phone calls are the way that they can reach out to a business to ask questions, get help with a product, or just generally learn more about a company and what they do. In other words, it is often the platform on which a company can make a first impression with a client. Furthermore, it’s an opportunity to connect with your clients, build relationships and discuss the business you’re passionate about. As a result, when you miss calls, you not only miss an opportunity to build ties with your customers, but you also leave them frustrated that no one was available to speak with them. You never want to leave your customers with a sour taste in their mouths, and that’s why without a 24/7 answering service, too many missed calls can be harmful to have for your business.
What Happens When your Business Finds itself Short-Staffed due to Summer Vacations?
Summertime is a time of year when we like to relax, spend time away from work, and go on dream vacations! You and your employees should be able to indulge in those things when the weather gets warmer. However, with more people taking vacations, smaller businesses can feel the strain of not having an extra set of hands on deck to help run the organization. As a result, smaller tasks, like answering the phone and confirming appointments, can fall by the wayside. A 24/7 answering service in the summer and all year long, bridges that gap.
Anserve Handles Calls on Holidays and Long Summer Weekends
With an answering service like Anserve, you can check answering the phone and appointment scheduling off your to-do list and focus on other important aspects of your job during the summer season. Whether you are taking a few days off to spend with your family or celebrating one of the several long summer holiday weekends, Anserve can offer you and your company 24/7 answering services so that you never have to stress about missing a call again – even during the holidays or the weekends.
Anserve can Act as your Virtual Receptionist
You may be wondering how our 24/7 answering service helps you and your company. The best way to think about it is to compare us to a top-notch virtual receptionist for your company. When you first connect with Anserve, we take the time to learn about your business, understand how to direct calls and identify the information needed to answer basic questions – just like a receptionist would. With that information, our team of answering agents is able to answer on the first ring for every one one of your calls, day or night, weekends or holidays, following your company’s protocol. We’re here so that you can maximize your summer and never miss a customer call again.
Anserve handles Overflow Calls during Normal Business Hours
For many businesses, the summer is the busiest time of the year for them. This means that every aspect of your business is ramped up – from the volume of inventory to the number of projects that need to be addressed; there is simply more work to do. Summer also produces frequent days where employees have taken off. Companies that tend to get busier during the summer months can expect to get additional calls as well, and some of those calls will go unanswered unless you have planned to have Overflow Support. Anserve can program your scripting to reflect daytime needs. Our system will automatically switch to after-hours programming; based on whatever time zone you operate in. Our Overflow support and holiday answering services can be there to take the edge off of that influx of work!
Anserve is Equipped to handle Power Outages due to Summer Thunderstorms
Summer can come with a number of unexpected challenges, such as severe weather and unpredictable storms. Power outages can be a major cause of missed calls simply because your company temporarily doesn’t have access to functioning phones. Anserve can be your backup plan for these unexpected events. We can take calls if your phone lines are out of commission or overflow calls in times of high call volume. Anserve’s 24/7 answering services are ready to handle an influx of calls from businesses in areas where bad weather or excessive heat has knocked out power lines and can continue to provide your customers with excellent service, even when mother nature does not want to cooperate.
Contact Anserve to Bridge the Gap if your Office is Suddenly Short-Staffed for the Summer
We love the summer, but with this warm season come a number of challenges, such as staffing issues, increased demand, and even bad weather. When you’re juggling any of these factors, things like phone calls can be difficult to stay on top of. Don’t let your business suffer because you want to enjoy your summer. Let Anserve handle your calls and keep your connection with your clients strong and happy. Anserve’s 24/7 answering services are there for you when you need them!
Director of Business Development
With over 25 years of experience, Peter oversees the marketing, sales and account management for Anserve. He is an expert in customer service and strategic business growth, leveraging his knowledge to help businesses optimize revenue using efficient procedures.
