Anserve was awarded the 2024 ATSI Award of Excellence at ATSI’s Annual Conference in Detroit, MI. Anserve received the Diamond Award in recognition of ten consecutive wins. This recognition caps a great year for Anserve; ATSI also named Anserve a Top Ten company in the call center industry.
The Association of TeleServices International (ATSI) has presented the Award of Excellence for 28 years, based on evaluations by independent judges over a six-month period. Judges assess key metrics such as response time, agent courteousness, call accuracy, account knowledge, and overall call impression. This rigorous assessment ensures that only the highest-quality services are recognized.
ATSI President Brianna Burke notes that the ATSI evaluation program allows companies to assess their customer service quality, recognize strengths, and identify improvement areas. Burke adds that companies earning this award are focused on excellence in customer call handling and take pride in winning each year.
This is certainly true of Anserve. “We are proud and are appreciative to have won this year’s Award of Excellence for the tenth year in a row. We recognize this is a team effort but certainly acknowledge those individuals who handled the winning calls,” says Anserve’s Quality Assurance Coordinator, Dina Fassilis. “Our achievements are shaped by the strength of the foundations we set within our company,” she continues. “The core values that we instill are accountability, customer first, integrity, positive environment and being a team player.”
Anserve has provided around the clock live answering services to small and large businesses, and healthcare practices and networks for more than 55 years, and now manages calls for more than 1,400 clients around the country. Anserve’s dedication to call handling and customer service is evident in its ability to manage call volume during weekends, after hours, and holidays. Offering services like 24/7 emergency answering, appointment scheduling, and bilingual support in over 200 languages, Anserve demonstrates its commitment to exceeding industry standards and exceptional customer service.
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Director of Business Development
With over 25 years of experience, Peter oversees the marketing, sales and account management for Anserve. He is an expert in customer service and strategic business growth, leveraging his knowledge to help businesses optimize revenue using efficient procedures.
